FREQUENTLY ASKED QUESTIONS: PARENTS
Q: How do I sign up for ParentSquare or opt-in to receive messages and notifications?
You don’t have to take any action to receive emails, texts or phone calls. Our student information system (PowerSchool) syncs contact information directly with ParentSquare. If you want to utilize the app, simply download it from the app store and follow the prompts.
Q: Can I access communications for more than one of my students from the same account?
Yes. The first time you log into the app or web portal, all of your students should automatically be listed in your account. If you don’t see them, please contact your school office.
Q: How secure is my student/family information in ParentSquare ?
Only registered parents/guardians who are empowered for data access through PowerSchool can access ParentSquare. Nobody has access to communications about a student through ParentSquare unless they are first allowed within PowerSchool.
Q: What are the message/alert/notification categories, and what do they mean?
You can choose to receive messages via email, text, voice and/or the app. While you can opt out of any of these methods of communication, please note that the district has the discretion to override opt-outs for messages and alerts deemed urgent or important, including health and safety situations and attendance.
Q: What types of messages will I get?
ParentSquare allows the district, schools and teachers to send messages in a variety of ways. One method is a post that would only go to your school’s “feed” in the ParentSquare app or web portal. Your school or teacher also could choose to send that post to parents/guardians in the form of a text or email. Staff can choose to send a private message to one or more users. For example, a school nurse might text you to ask a question about administering your student’s medication. The third method is a “smart alert” sent at the district and school level — these are for timely alerts that need immediate, though not urgent, attention, including transportation notifications, lunch balances, and important school reminders. They can be sent via text, email or phone call. The final category is an “urgent alert.” These messages will be sent via text, email and phone call and include inclement weather notifications and emergency issues.
Q: My email is correct in ParentSquare. Why am I not receiving emails?
Check with your school secretary to be sure your PowerSchool contact information is accurate. All ParentSquare information is pulled directly from PowerSchool. Also be sure you have not changed your notification settings in ParentSquare to disallow emails.
Q: How do I change my password?
Please go to parentsquare.com and on the login page, click "Forgot Password." Put in your email or phone number, and you’ll be sent a link to reset your password.
Q: Can I change the email and/or cell phone number on my account?
If you wish to change your contact information, please contact your school or update the information through PowerSchool. PowerSchool syncs nightly with ParentSquare to update information.
Q: English is not my first language. How can I receive content in my native language?
You can customize your language settings by going to "My Account" and clicking "Language Settings." From there, you can choose the language you prefer from the drop-down menu, and you’ll start to receive content in that language.
Here is a help article on how to change your language settings.
Q: I am getting too many messages from ParentSquare. Is it possible to receive fewer notifications?
You can customize your notification settings by going to your homepage and clicking on "My Account." On your account page, click "Notification Settings" to customize your notifications. If you’re receiving too many notifications, try changing to "digest" setting, meaning you’ll only receive one condensed message in the evening.
Q: Is it possible to contact my child's teacher directly and privately?
You can contact your child's teacher privately by using the direct messaging tool. On the home page, click on "Messages" in the left sidebar. From there, you can send a direct message to your child's teacher that only you and the teacher can see. You also can send messages to other staff members at the school, such as your child's coaches and club leaders. You can send these messages in your preferred language; the messages will arrive to staff in English or their preferred language.
Q: How can I edit my conference sign up?
In order to change your sign up, you must delete your existing sign up and sign up again for the correct slot. To delete your sign up, hover your mouse over your name, and you’ll see a trash can appear to the right of your name. Click on the trash, can and your sign up will be removed. Then, you can click on the "Sign Up" button that corresponds with the correct slot.
Q: Can I change my RSVP?
If your plans change and you would like to change your RSVP, click on "Sign Ups and RSVPs" under the Participate tab in the left sidebar. On this page, find the event that you had previously sent an RSVP for and click the button that says "Change my RSVP" on the right side.
Q: I've received an invalid registration link. What should I do?
If your registration link expired, you’ll need a new one. Please contact your school office or send an email to
[email protected] and ask for a new link to be sent to you.